Chatwee support center

Chatwee is a live chat application with multiple features, intended mainly for different kinds of online communities. If you run a website that attracts a steady flow of visitors, it will help you keep them engaged by facilitating real-time interaction.

Chatwee lets users have public and private conversations, group chats, and send files of up to 2 MB. Chat owners can set multiple chat rooms, restrict the experience only to private, 1 to 1 conversations, and decide on the type of user that can enter the chat.

It’s simple. Sign up absolutely for free, with no strings attached, log in to your Dashboard, copy the installation script, and paste it into the source code of every page you want the chat to appear on. Done!

Yes, indeed. Visit the Integrations page to get your live chat plugin for WordPress, Simple Machines Forum, Joomla!, Drupal 7, Drupal 8, phpBB, MyBB, FluxBB, BuddyPress, WiX, IPBoard, Oxwall, skadate, Vanilla, nucleus, concrete5, vBulletin, FLARUM, Typo3, or XenForo.

Chatwee is used by a variety of sites, where user interaction plays a major role. These include betting sites, day trading sites, role-playing and gaming sites, faith-based sites, dating sites, online consultancy sites, and other websites attracting people centered around a common interest or hobby.

If you have pasted the installation script into your site’s source code and you haven’t manually disabled the chat in Customize > General, there’s no obvious reason as to why the chat isn’t showing. Please double check the source of your site to make sure the script’s there.

In case you’re trying to embed the chat, as opposed to having the default Fixed tab, please make sure you have closely followed the instructions laid out in point 2 on the Display modes page.

If you’re using any of the dedicated plugins, please follow the relevant chat installation instructions available in the Integrations page.

You also may want to check the browser console (F12) on the page where the chat was supposed to be displayed for any Chatwee-related errors.

Chatwee can be displayed as:
a) Fixed tab - a little bubble at the bottom of the screen which you can click on top open the app
b) Embedded chat - a chat box you can place wherever on your site; we suggest you switch to the Tabbed layout in Customize > General for this purpose
c) Full screen chat - a chat that takes up the entire screen; use the Direct URL available in Customize > General to create anchor text or a menu item on your site
d) You can also use the Pop out option in the top right corner of the Fixed tab to open the chat in a new browser window

For more information, please see the Display modes page.

The numbers depend on the plan you have. Please refer to the Pricing page for details.

Color customization is available with paid plans. Please see the Pricing page for details.

You can customize your Chatwee chat in a number of ways. Starting with colors and the display mode, through size, language, notifications, file sharing, emoji, login methods, privacy settings, chat rooms, moderation, and many other aspects of the app. It’s all in your Dashboard!

Chatwee is currently available in: Arabic, Bulgarian, Chinese, Croatian, Czech, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Japanese, Norwegian, Polish, Portuguese, Russian, Serbian, Slovak, Spanish, Turkish, Ukrainian. Help us translate the app in exchange for a free upgrade to your current plan.

Single Sign-on is a feature which upon implementation will allow members of your online community to automatically pop up in the chat as well with the same name and avatar they already use once they log in to their site account. In order to learn more about using this feature for custom-built sites, visit this and other related pages in the For developers section of our site’s footer.

If you’re running a CMS-based site, copy the chat ID and API key found in the Integration tab of your Dashboard and paste them into relevant fields in the plugin settings page.

We’re open to custom development of new features at a fee. If interested, please contact us with a detailed description of a feature you’d like to see. We’ll run a time and cost estimation and get back to you.

Most of the times, the changes you make will be seen right away. However, occasionally, it may be necessary to delete the Chatwee cookie in your browser for the customization to become effective.

Upon signing up, you become a subscriber of the Free-forever plan. You can upgrade anytime or request a free trial of any of the paid plans first.

We accept credit cards and PayPal as the payment methods. If you can’t use any of these, we can accept a regular bank transfer, however, due to various operational costs, we’ll ask you to cover an entire year in advance. In case of a year-long subscription, we offer a 2-month discount, meaning you’ll be using the chat for 12 months but paying for 10.

No, we don’t accept any cryptocurrencies as the payment method for our service.

Yes, we do. Downloadable PDF files are available in the Payments section of your Dashboard.

Your subscription is as flexible as it gets. You can upgrade, downgrade, or cancel your plan anytime with no extra fees involved.

If you wish to change the originally provided payment details, please cancel your current subscription and resub immediately with the new details. There’s no option to replace the card details, sorry.

Access to the chat can be limited only to the users who are registered members of your online community and who have logged in to their accounts by going to Customize > Privacy > Displaying chat

If you’re using the chat only during certain times, you can easily disable it without deinstallation by going to Customize > General > Chat status

An individual can join the chat using Single Sign-on, his Chatwee chat account created directly within the app, his Facebook profile, or as a guest. Go to Customize > Privacy > Login methods to enable the login methods you wish to use.

Guests and Chatwee users can change their name by selecting the relevant option in the dropdown user menu in the top left corner of the app.

Users can post images and animated gifs directly from their devices, upload files of up to 2 MB, post clickable links, and use emoji.

Moderators can be appointed in Dashboard. Importantly, a moderator has to have a Chatwee account created within your chat before you’ll be able to add his email address. The exact number of mods depends on the plan you have. Please refer to the Pricing page for details.

Moderators can ban users directly in the chat app by hovering their mouse over the person’s avatar. At their disposal are a Permanent ban, a 15-minute ban, and a Shadow ban where the user stays in the chat but others can’t see his messages. You can also IP-ban users in Dashboard.

User IP addresses are available to chat owners in the Messages section of Dashboard.

Chatwee API can be used to integrate your existing user database with the chat app. In other words, it makes Single Sign-on possible. For details on how to use it, please see this and other related pages in the For developers section of our site’s footer.

The details needed to integrate your site with the chat app can be found in the Integration section of Dashboard.